Slow start to spring squeezes retailers
Apr. 18, 2013, Toronto — Spring merchandise is sitting on store shelves, failing to entice debt-ridden shoppers who are increasingly making purchases on a need-to-buy basis. The Globe and Mail reports. | READ MORE
Little Black Book of Scams
Mar. 4, 2013, Toronto — The Competition Bureau of Canada has improved online access to The Little Black Book of Scams to kick off Fraud Prevention Month.
Canadians still plan to spend pennies: survey
Feb. 21, 2013, Toronto — Three-quarters of Canadians expect retailers to continue accepting pennies at checkout, despite plans for the coin’s demise.
Five daily must-dos to keep your business humming
Nov. 15, 2011 - Here are some important, if not fundamental, things that should be part of your daily to-do list. The Globe and Mail reports. | READ MORE
Become a Game Changer
Weather has been the lead story in garden retailing this year, and it’s been quite interesting to see the season unfold. The harsh winter, especially in the west, has damaged and killed far more trees, shrubs and perennials than usual, resulting in folks being more cautious in their hardy plant purchases.
Employee training isn’t a luxury – it’s a key ingredient in the long-term success of your business. Savvy employers understand how important it is to support their teams as they learn the ropes. Thomas J. Watson, founder of IBM, was one of those leaders who truly understood both the downside of poorly trained staff and the benefit of retaining those with experience.
Test Your Telephone Effectiveness
If your customers aren’t impressed by you or your co-workers on the telephone, they can switch businesses by merely hanging-up and dialing the competition.