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HEADLINES

Apology trumps cash for unhappy customers
Sept. 30, 2009 - Unhappy customers are much more likely to forgive a company if it apologizes than if it offers cash compensation, a British study has found.

Consumers would pay 10% green premium: study
Sept. 30, 2009 - Consumers are willing to pay a small premium for goods and services they think are environmentally sustainable, but they would rather just adopt greener behaviour, a new report suggests.

Students get more satisfaction with plants
Sept. 30, 2009 - In a recent issue of HortScience, scientists looked at how including plants in a classroom setting affects students. The study found that students are more satisfied with their learning environment when plants are in view.

Turn 'tire kickers' into customers
Sept. 29, 2009 - What can you do to elevate your relationship with the "just browsing" or to increase your chance of landing a sale tomorrow that you didn't make today?

Retail careers looking brighter than ever
Sept. 29, 2009 - If the phrase ‘careers in retail’ makes you think of low-pay and long hours spent waiting on customers then you may be out of date. The retail industry also has its share of opportunities.

Canadian retailers lose over $3 billion annually to crime
Sept. 24, 2009 - Despite challenging economic times and turbulence in both the domestic and global economies, results of a recent survey of medium and large retailers for 2008 show that Canadian retailers are continuing their vigilance against the influences of criminal activity.

Moms social network more than the average adult
Sept. 22, 2009 - Retailers trying to influence moms should pay close attention to the World Wide Web, though free stuff doesn’t hurt either, according to a new Retail Advertising and Marketing Association survey conducted by BIGresearch.

Native plants finally get some respect
Sept. 17, 2009 - They're plants with all the traits you'd expect from Southwestern Ontarians - more hard-working than showy, favouring substance over glamour. And soon a variety of these plants native to the area will be available to gardeners.

Where did all the flowers come from?
Sept. 15, 2009 - Charles Darwin once wrote that the evolution of flowers was “an abominable mystery.” Long after Darwin’s death in 1882, the history of flowers continued to vex scientists.

Proven Winner roadshow ready to roll
Sept. 15, 2009 - The seventh annual Proven Winners Roadshow will be rolling across North America throughout October.

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